1. Company Information

Business Name: TongBari
Business Type: Web Hosting & Domain Registration Services
Contact Email: support@tongbari.com
Contact Phone: +880 1321 841440
Website: https://tongbari.com
Country of Operation: Bangladesh

2. Services Description

TongBari provides the following digital services:

• Shared Web Hosting: cPanel-based hosting with SSD storage, email accounts, and website hosting capabilities
• Reseller Hosting: WHM/cPanel reseller accounts for starting your own hosting business
• VPS Hosting: Virtual Private Servers (Semi-managed and Unmanaged)
• Domain Registration: Domain name registration, transfer, and renewal services
• SSL Certificates: Security certificates for websites

All services are delivered digitally and activated upon successful payment confirmation.

3. Payment Terms

A. Payment Processing:

Payments are processed securely through our authorized payment processors. We may use third-party payment service providers, including but not limited to Paddle.com Market Limited, to handle payment processing, billing, and related transactions. By making a purchase, you agree to the terms and privacy policies of our payment processors.

B. Accepted Payment Methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Mobile Banking (bKash, Nagad, Rocket)
• Bank Transfer
• Other payment methods as displayed at checkout

C. Pricing & Currency:

All prices are displayed in USD unless otherwise specified. Local currency conversions are handled by Paddle at the time of purchase. Prices are subject to change, but existing subscriptions will honor the price at the time of purchase until renewal.

D. Automatic Renewal:

Subscription services (hosting, domains) will automatically renew at the end of each billing period unless cancelled before the renewal date. You authorize us (through Paddle) to charge your payment method for renewal fees. You will receive a reminder email at least 7 days before renewal.

E. Failed Payments:

If a payment fails, we will attempt to notify you and retry the payment. Services may be suspended after 7 days of non-payment and terminated after 30 days.

4. Refund & Cancellation Policy

A. Money-Back Guarantee:

We offer a 15-day money-back guarantee for new hosting account registrations (Shared Hosting and Reseller Hosting only). If you are not satisfied with our services, you may request a full refund within 15 days of your initial purchase.

B. How to Request a Refund:

• Submit a support ticket at clients.tongbari.com
• Or email us at support@tongbari.com with your account details
• Refunds are processed within 5-10 business days

C. Non-Refundable Items:

• Domain name registrations, transfers, and renewals (due to registry fees)
• SSL Certificates (once issued)
• Domain Privacy Protection
• VPS Hosting (after 48 hours of activation)
• Setup fees (if applicable)
• Services terminated due to Terms of Service violations

D. Cancellation Process:

• You may cancel your subscription at any time through your client area
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused time after the 15-day guarantee period
• Data will be retained for 7 days after cancellation, then permanently deleted

E. Refunds for Annual Plans:

Annual plans cancelled after the 15-day guarantee period are non-refundable. We recommend starting with a monthly plan if you wish to evaluate our services.

5. Acceptable Use Policy

By using our Services, you agree NOT to:

• Host illegal content or engage in illegal activities
• Send spam, phishing emails, or engage in email abuse
• Host malware, viruses, or malicious scripts
• Infringe on intellectual property rights
• Use excessive server resources that affect other users
• Host adult/pornographic content (unless on designated servers)
• Attempt to hack, breach, or compromise our systems
• Resell services without authorization

Violation of this policy may result in immediate suspension or termination without refund.

6. Service Level Agreement (SLA)

Uptime Guarantee: We guarantee 99.9% network uptime for all hosting services.

Credit Policy: If uptime falls below 99.9% in any calendar month, you may request a service credit proportional to the downtime experienced. This does not apply to scheduled maintenance (announced 24 hours in advance) or circumstances beyond our control.

7. Data Backup & Security

While we perform regular backups of our systems, you are responsible for maintaining your own backups. We are not liable for data loss. We recommend using our backup services or maintaining external backups of your data.

8. Account Responsibilities

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to purchase services
• You are responsible for all activities under your account
• You must keep your contact information up to date

9. Intellectual Property

You retain ownership of all content you upload to our servers. By using our Services, you grant us a limited license to store, backup, and transmit your content as necessary to provide the Services. We respect intellectual property rights and will respond to valid DMCA takedown notices.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of data, profits, or business opportunities
• Services are provided "as is" without warranties of any kind

11. Indemnification

You agree to indemnify and hold harmless TongBari, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, violation of these terms, or infringement of any third-party rights.

12. Termination

We may suspend or terminate your account:

• For non-payment after the grace period
• For violation of our Acceptable Use Policy
• For any illegal activities
• If required by law or legal process
• For any reason with 30 days written notice

13. Affiliate Program

Our affiliate program terms:

• Commission rate: 10% on qualifying sales
• Minimum withdrawal: $30.00 USD or ৳2,640.00 BDT
• Account must be active for 30 days before withdrawal
• Some products may be excluded from commission
• Self-referrals are not permitted

14. Dispute Resolution

Any disputes arising from this Agreement shall first be attempted to resolve through good-faith negotiation. If unsuccessful, disputes shall be resolved through arbitration in accordance with applicable laws. For payment-related disputes, please contact Paddle directly or reach out to our support team.

15. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles. For international customers, consumer protection laws of your jurisdiction may also apply.

16. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last update" date. Continued use of our Services after changes constitutes acceptance of the new terms. Material changes will be notified via email at least 30 days in advance.

17. Contact Information

For questions about these Terms of Service, please contact us:

• Email: support@tongbari.com
• Phone: +880 1321 841440
• Support Portal: clients.tongbari.com

18. Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.