1. Data Controller Information
Business Name: TongBari
Email: support@tongbari.com
Phone: +880 1321 841440
Website: https://tongbari.com
Country: Bangladesh
For any privacy-related inquiries, please contact us at support@tongbari.com.
2. Information We Collect
A. Information You Provide:
- Account Information: Name, email address, phone number, billing address, company name (if applicable)
- Payment Information: Payment details are collected and processed by our payment processor Paddle (see Section 5)
- Support Communications: Messages, tickets, and correspondence with our support team
- Domain Registration: WHOIS information as required by domain registrars (name, address, email, phone)
B. Information Collected Automatically:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referring URLs
- Log Data: Server logs, error reports, access timestamps
- Cookies: Session cookies, preference cookies, analytics cookies (see Section 8)
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve our hosting and domain services
- Account Management: To create and manage your account, process orders, and handle billing
- Communication: To send service updates, security alerts, and support responses
- Marketing: To send promotional materials (with your consent; you can opt-out anytime)
- Security: To detect fraud, abuse, and security threats
- Legal Compliance: To comply with legal obligations and respond to lawful requests
- Analytics: To understand how users interact with our services and improve user experience
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data under the following legal bases:
- Contract Performance: Processing necessary to provide our services to you
- Legitimate Interests: For business operations, security, and service improvement
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws and regulations
5. Payment Processing & Third-Party Services
A. Payment Processors:
We use trusted third-party payment processors to handle your transactions securely. These may include:
- Paddle.com Market Limited - International payments (Privacy Policy)
- bKash, Nagad, Rocket - Mobile banking payments in Bangladesh
- Other payment gateways - As displayed at checkout
When you make a purchase, the payment processor collects and processes your payment information directly. We do not store your full credit/debit card details on our servers.
B. Other Third-Party Services:
- Google Analytics: Website analytics and traffic analysis
- Facebook (Meta): Customer chat support widget
- Domain Registrars: ICANN-accredited registrars for domain services
- Data Centers: Server hosting providers
- Email Services: For transactional and marketing emails
These third parties process data on our behalf and are contractually bound to protect your information.
6. Data Sharing & Disclosure
We do NOT sell your personal information. We may share your data with:
- Service Providers: Third parties who help us operate our business (payment processors, hosting providers, support tools)
- Domain Registries: As required for domain registration (WHOIS data)
- Legal Authorities: When required by law, court order, or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records: 7 years)
- Resolve disputes and enforce agreements
After account termination:
- Hosting data: Deleted within 7 days of account termination
- Account records: Retained for up to 3 years for legal compliance
- Payment records: Retained as required by tax laws
8. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for website functionality (session management, security)
- Analytics Cookies: To understand website usage (Google Analytics)
- Preference Cookies: To remember your settings and preferences
- Marketing Cookies: To deliver relevant advertisements (with consent)
Managing Cookies: You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us at support@tongbari.com. We will respond within 30 days.
10. Data Security
We implement appropriate security measures to protect your data:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
11. International Data Transfers
Your data may be transferred to and processed in countries outside your residence, including countries that may have different data protection laws. When transferring data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
12. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
13. Marketing Communications
With your consent, we may send you marketing emails about our products and services. You can opt-out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting us at support@tongbari.com
Note: We will still send transactional emails (order confirmations, service updates, security alerts) as these are necessary for service delivery.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last update" date. For material changes, we will notify you via email or a prominent notice on our website at least 30 days before the changes take effect.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For EEA residents, you also have the right to lodge a complaint with your local data protection authority.
